Returns & Refunds Policy

Return Window

If you wish to return an item, you must notify us within 7 days of receiving your order.

Item Condition & Eligibility

To be eligible for a return, your item must be unused, unworn, in its original packaging, and in the same condition as received. (Note: Custom items, final sale items, or open personal care products are non-returnable unless faulty).

Return Shipping Fees & Handling

• Faulty or Incorrect Items: If your order arrives damaged, defective, or incorrect, we cover 100% of the return shipping costs. Please contact us within 48 hours of delivery with proof of damage.

• Change of Mind / Customer Remorse: We do not accept returns or exchanges for change of mind. Returns are only accepted for faulty or incorrect items.

• Original Shipping Fees: Original shipping costs are non-refundable.

• Restocking Fees: We do not charge any restocking fees.

How to Initiate a Return

1. Email us at info@misskloosiv.com with your order number and reason for return.
   
2. Once approved, our support team will provide you with the correct return shipping address and instructions.
3. Ship the item back using a tracked shipping method and reply to our email with your tracking number.

Refund Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be automatically processed back to your original payment method within 5 to 7 business days.