Shipping & Refund Policy

1. Processing Time

Orders are processed within 2–5 business days. During launches or high-demand periods, processing times may be extended.

2. Shipping Method

Orders are shipped via ChitChats and may be handed to local carriers for final delivery.

3. Estimated Delivery Times

Once dispatched, estimated delivery times are:

• Canada: 2–6 business days

• United States: 3–8 business days

These are estimates and may vary depending on customs and final-mile carriers.

4. Tracking

Tracking details are provided once your order is shipped. Updates may vary once transferred to local carriers.

5. Customs, Duties & Taxes

International orders may incur customs duties and taxes, which are the responsibility of the customer.

6. Delays

We are not responsible for delays caused by carriers, customs, or unforeseen circumstances once dispatched.

7. Incorrect Addresses

Customers are responsible for providing accurate shipping details. We are not liable for orders sent to incorrect addresses.

8. Lost or Stolen Packages

Once a package is marked as delivered, Misskloosiv is not responsible for lost or stolen items.

9. Returns & Shipping

If you wish to return an item, you must notify us within 7 days of receiving your order.

• Returns must be sent using a tracked service.

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

• We are not responsible for returns lost in transit without valid tracking.

Once your return is received and approved, refunds will be processed to your original payment method.

Please note that original shipping fees are non-refundable.

10. Contact

For any shipping or returns-related inquiries, please contact us at info@misskloosiv.com and we will assist where possible.